This could be because of any of the following reasons:

  1. Outlink code not integrated / integrated incorrectly - You need to follow the steps mentioned here to integrate Outlink with your site.
  2. Theme change - With theme change you need to re-integrate Outlink with your site (steps for integration).
  3. Outlink deactivated - You have toggled Activate 'Off' in the 'Edit Outlinks' screen. Activate 'On' and hit 'Save'.


In case the external link button is still not visible please contact us at support@outlinkapp.freshdesk.com or raise a new support ticket.